Additional Modules

This program offers personalized support and guidance to help you manage the develop of your managers
*red ticks indicate that these topics are in the standard ASPIRE programme
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Leadership in the 21st Century

  • Use leadership and management practice to improve outcomes
  • Use different leadership styles or behaviours in the appropriate situations to improve team performance
  • Create trust and respect with peers, team members and others
  • Reflect on own leadership behaviour and potential, using feedback from others
  • Produce a personal development plan with actions to enhance leadership behaviour and practice
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Personal Skills

  • Identify a workplace project/initiative and outline the scope and impact
  • Create an effective Project initiation Document
  • Use a simple tool for determining the financial viability of the project
  • Produce a project plan using appropriate project planning techniques
  • Set objectives and targets/milestones to monitor performance and review plans within the project
  • Use a project evaluation technique to evaluate the project
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Leading Teams Effectively

  • Provide the team with a common sense of purpose that supports the overall vision and strategy of the organisation
  • Decide whether they have a team or a group and lead them appropriately
  • Establish and promote the team or group culture
  • Assess the effectiveness of their own leadership skills in communicating and take action to improve
  • Demonstrate that they are supporting and developing the team and its members
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Performance Management

  • State the role of performance management in leadership
  • Use a simple ABC model to evaluate performance
  • Create a personal management strategy for team members
  • Manage high and low performers more effectively
  • Use the disciplinary and capability procedures effectively
  • Work with HR to create a high performing team
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Motivation and Coaching

  • Identify and describe a number of motivational theories
  • Determine the level of motivation within the team
  • Identify ways to improve the motivation of the team Use a range of techniques to improve motivation within the team
  • Develop a coaching approach within the team
  • Use a recognised coaching model in day to day management
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Making Change Happen

  • Understand different change modes
  • Use traditional change management techniques
  • Understand the change behaviours and how to manage them
  • Recognise self sabotage behaviours and overcome them
  • Managing stakeholders
  • Introduction to viral change management
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Creating Engagement

  • Identify and describe a number of motivational theories
  • Determine the level of motivation within the team
  • Identify ways to improve the motivation of the team Use a range of techniques to improve motivation within the team
  • Define employee engagement
  • Identify ways to increase engagement within the workplace
  • Use a range of techniques to improve engagement within the team
  • Increase employee engagement within the team
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Managing  Projects

  • Identify a workplace project/initiative and outline the scope and impact
  • Create an effective Project initiation Document
  • Use a simple tool for determining the financial viability of the project
  • Produce a project plan using appropriate project planning techniques
  • Set objectives and targets/milestones to monitor performance and review plans within the project
  • Use a project evaluation technique to evaluate the project
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Communicating for Results

  • Understand the importance of effective communication to their teams and others
  • Use the stages of the communication cycle to improve communication
  • Identify and overcome possible barriers to communication in the workplace
  • Use different forms of communication to effectively communicate to others
  • Use non-verbal communication to influence and support the effectiveness of oral communication
  • Use feedback to ensure communication is effective
  • Assess own performance in a frequently used method of communication
  • Identify actions to improve own performance
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Managing  Meetings

  • Identify meeting needs and who to invite
  • Using the agenda to manage the meeting
  • The role of meeting participants
  • Managing meeting participants
  • Remote v Face to Face Meetings
  • The role of AOB
  • Creating action in the meeting
  • Closing the meeting down
  • Interim action from the meeting
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Mentoring in the Workplace

  • Use a mentoring model effectively in the workplace
  • Identify the mentoring needs for team members
  • Use learning styles to ensure mentoring is effective
  • Ensure mentoring records are maintained correctly
  • Produce a development plan for members of the team
  •  Evaluate the effectiveness of mentoring
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Coaching in the Workplace

  • Use a coaching model effectively in the workplace
  • Identify the coaching needs for team members
  • Use learning styles to ensure coaching is effective
  • Ensure coaching records are maintained correctly
  • Produce a development plan for members of the team
  • Evaluate the effectiveness of coaching
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Effective Team Briefings

  • Plan the content of a briefing
  • Prepare appropriate information for the briefing
  • Gain attention from attendees
  • Use effective briefing techniques and aids
  • Gather feedback from the audience on both personal performance and technical content
  • Use feedback to improve future briefings
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Developing Others

  • Make a case for the development of team members
  • Carry out a simple training needs analysis for each member of the team
  • Produce and support the personal development plan for team members
  • Support team’s current and future development plans
  • Use support mechanisms within the organisation to support the achievement of personal development plans
  • Carry out regular appraisals and reviews with the team
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Agile Performance Management

  • Effectively deal with performance management issues within their remit
  • Use formal and informal performance assessment to make decisions about performance
  • Set SMART objectives and performance standards for team members
  • Measure performance against agreed standards fairly and objectively
  • Provide regular feedback to improve performance
  • Use a range of feedback techniques, dependent upon the situation
  • Deal with performance issues in an appropriate way
  • Take a variety of actions to support underperformers return to performance
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Problem Solving and Decision Making

  • Identify a problem, its nature, scope and impact
  • Gather evidence, information and data to scope the problem described
  • Create a summary of the options providing facts and evidence
  • Use a range of decision-making techniques to evaluate options to arrive at the best solution
  • Create a plan to implement the solution and communicate it to those concerned
  • Monitor and review the plan and outcomes to improve practice and evaluate the quality of the decision made
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Remote Leadership

  • Adopt an appropriate leadership style to enable the team to perform effectively
  • Communicate using an effective communication strategy with the team
  • Use technology to enhance the team performance and well being
  • Adjust meetings to take account of the remote setting
  • Manage their own and other’s well being
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Successful Delegation

  • Identify the differences between allocation, abdication and delegation
  • Identify a task to delegate
  • Prepare a delegation plan for the identified task
  • Carry out a delegation briefing
  • Monitor and support the person carrying out the delegated task
  • Carry out a debrief evaluating the task and the person using an effective feedback technique
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Negotiation Skills

  • Produce a negotiation plan before entering into the negotiation
  • Use ‘walk away’ option, ZOPA and BATNA in negotiation practice
  • Reflect and use tools to evaluate their negotiation performance
  • Use skills to create win-win resolutions, when appropriate
  • Manage first offers to own advantage
  • Carry out a negotiation that results in a win-win situation
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Customer Service Excellence

  • Use Customer Service Standards and / or Service Level Agreements, as appropriate
  • Abide by the main legal rights of the customers (internal and external)
  • Action your organisation’s commitments to your customers Manage the performance of your team in relation to Customer Service Standards / Service Level Agreements
  • Obtain, record and action feedback from your customers
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Amazing Presentations

  • Plan the content of a presentation
  • Prepare appropriate information for the presentation
  • Use appropriate presentation techniques and aids in a presentation
  • Gather feedback from the audience on both personal performance and technical content
  • Use feedback to improve future presentations
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Conflict Management

  • Understand the role of conflict
  • Using conflict positively
  • Recognising different conflict management strategies
  • Understanding the psychology and physiology of conflict
  • Why compromise doesn't work
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Priority Management

  • Carry out a simple time analysis study
  • Identify the core purpose of the role
  • Use Priority Matrix to manage activities
  • Use techniques such as time boxing and the Pomodoro technique to ensure priorities are delivered
  • Share best practice to the team to enhance team productivity
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Agile Performance Management

  • Adopt an agile mindset
  • Plan an agile performance review
  • State the key aims and objectives of the business (and the department), and the team’s role in delivering them
  • Create objectives for each team member that provide value add
  • Negotiate and confirm objectives during the review
  • Identify, plan and record any learning needed to achieve the agreed objectives
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Understanding Culture

  • Define Culture
  • Understand the four cultural types
  • Carry out a present and future culture audit
  • Understand the key steps in changing culture
  • manage the cultural shift at an appropriate level
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Strategic Awareness

  • Understand the term of strategy
  • State the role of strategy in business
  • Identify the key strategic positions for organisations
  • Recognise their organisation's strategic positioning
  • Use a range of tools to identify strategic positioning and opportunities or needs for change
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Behavioural Performance  Management

  • Defining the link between performance and behaviour
  • Why poor behaviour should be managed
  • Having a performance based conversation
  • Writing a behavioural objective
  • Selecting the correct language to tackle poor behaviour
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Stress Reduction
& Self Care

  • Understand the difference between pressure and stress
  • Identify stress triggers
  • How to manage stress triggers
  • Stress reduction techniques
  • Working with others under stress
  • Stress prevention techniques
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