Terms and Conditions

Robin Lodge Associates Ltd

1. About us

This website (robinlodgeassociates.com) is operated by Robin Lodge Associates Ltd ("we", "us", "our"), a UK-based management training and leadership development consultancy. By using this website or engaging our services, you agree to the terms below.

2. Use of this website

• The content on this site is for general information about our services and is not a substitute for tailored professional advice.
• You may view and print pages for your own personal or internal business use. You may not reproduce, republish, or redistribute content from this site for commercial purposes without our written permission.
• We try to keep the site accurate and available, but we don't guarantee it will be uninterrupted, error-free, or continuously accessible, and we accept no liability for loss arising from its use or unavailability.
• Links to third-party websites are provided for convenience. We aren't responsible for the content or practices of sites we don't operate.

3. Intellectual property

All content on this site — including text, branding, logos, icons, and course/programme materials (such as the ASPIRE programme framework) — is owned by or licensed to Robin Lodge Associates Ltd and is protected by copyright and other intellectual property laws. Materials provided as part of a training engagement (workbooks, slide decks, profiling reports, etc.) remain our intellectual property unless otherwise agreed in writing, and are licensed to the client for internal use only.

4. Training and consultancy services

These terms apply once a booking is confirmed, in addition to anything agreed directly with a client in writing (e.g. a proposal or statement of work, which will take precedence in the event of a conflict).

4.1 Bookings and fees

• Our standard day rate for external training delivery is £800 per day, plus reasonable travel expenses, unless otherwise quoted in writing for a specific engagement.
• Fees for bespoke programmes (e.g. ASPIRE and its variants), profiling tools, or coaching engagements will be confirmed in a written proposal or quote before work begins.
• Where a programme includes Institute of Leadership accreditation, the associated fees will be clearly stated as applicable and will attract an additional administration fee.

4.2 Payment terms

• Invoices are payable within 30 days net of the invoice date, unless otherwise agreed.
• All fees are subject to VAT at the appropriate rate.
• We reserve the right to charge interest on overdue invoices in line with the Late Payment of Commercial Debts (Interest) Act 1998.

4.3 Travel and expenses

• Travel by car is charged at 55p per mile.
• Travel by public transport is charged at cost.
• Hotel expenses may either be paid directly by the client or invoiced at cost.
• Other reasonable expenses incurred in delivering the engagement (e.g. subsistence/food) will be added to the invoice as a disbursement.

4.4 Cancellation and rescheduling

• 30 days' notice or more: full refund (100%).
• 15–30 days' notice: 50% refund.
• Less than 15 days' notice: no refund.
• Robin Lodge Associates Ltd reserves the right to waive cancellation fees where the training is rebooked within two months of the original date, subject to availability.
• No refunds will be given for delegates who leave a programme early.

4.5 Client responsibilities

The client agrees to provide accurate information needed to design and deliver the engagement (e.g. delegate numbers, venue details, any access requirements) and to give reasonable notice of changes.

4.6 Confidentiality

Any information shared by a client in the course of an engagement — including profiling results, coaching discussions, and internal business information — will be treated as confidential and not disclosed to third parties without consent, except where required by law.

4.7 Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud. Subject to that, our liability for any claim arising from a training or consultancy engagement is limited to the fees paid for that specific engagement. We hold professional indemnity and public liability insurance; details available on request.

4.8 Force majeure

We aren't liable for delay or failure to deliver where this is due to circumstances beyond our reasonable control (illness, extreme weather, transport disruption, etc.). We'll give as much notice as possible and work with the client to reschedule.

5. Data protection

Any personal data you provide (e.g. through the contact form or a booking) is handled in accordance with our Privacy Policy and UK GDPR.

6. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

7. Contact

Questions about these terms can be sent via our Contact Us page.

Last updated: 21 August 2026