bp2w® Diagnostic
business@work
The business@work diagnostic offers a wide-angle assessment of business health by integrating key drivers across culture, security, risk and customer experience.
Indicators Measured
culture@work
Evaluates the organisation's shared values, behaviours and overall working environment.
Why it matters: A strong culture drives engagement, adaptability and unified performance.
cybersecurity@work
Assesses the strength and implementation of the company's digital security protocols and infrastructure.
Why it matters: Robust cybersecurity is essential to protect critical data, maintain trust and ensure operational integrity.
fraud@work
Reviews the organisation's awareness, prevention measures and preparedness related to fraud risk.
Why it matters: Proactively addressing fraud risk protects financial assets and the company's reputation.
harassment & abuse@work
Examines the effectiveness of policies and cultural norms in preventing workplace harassment and abuse.
Why it matters: A safe and respectful environment is a legal necessity and is fundamental to employee wellbeing and trust.
customer-satisfaction@work
Measures the quality of the customer experience, service and loyalty.
Why it matters: High customer satisfaction drives sustainable growth, repeat business and a strong brand reputation.
cyber-risk@work
Assesses the company's readiness to prevent, detect, and respond to external and internal cyber threats.
Why it matters: Effective cyber risk management ensures business continuity and safeguards sensitive information.
artificial-intelligence@work
Explores the organisation's preparedness, understanding and attitude towards adopting AI tools and systems.
Why it matters: Readiness for AI is key to leveraging new technology for innovation, efficiency and competitive advantage.
